3 Birds Accessibility

Home Access Care Coordinator - Receptionist

Job Title: Home Access Care Coordinator - Receptionist

Location: Morgan, PA (On-Site)

Schedule: Full-Time, Monday-Friday, 8:00 AM-4:00 PM

Compensation: $18-$22 per hour

Position Overview:

We are seeking a detail-oriented and organized Home Access Care Coordinator/Receptionist to join our team. This pivotal role will serve as the first point of contact for incoming calls, office inquiries, and visitor interactions. The successful candidate will play a key part in supporting daily operations, including scheduling, client communications, and general administrative tasks. The ideal candidate will be professional, tech-savvy, and capable of managing multiple responsibilities in a fast-paced office setting.

Key Responsibilities:

Front Desk & Communication

• Professionally answer, screen, and direct incoming phone calls.
• Provide accurate information to callers and direct inquiries to the appropriate team members.
• Respond to voicemails and emails promptly and courteously.
• Greet visitors and clients, offering assistance as needed.

Scheduling & Coordination

• Schedule site visits, evaluations, and installation appointments for internal teams.
• Maintain and update staff calendars to ensure efficient scheduling.
• Record and update scheduling information in the company's CRM system.
• Communicate scheduling changes to relevant team members in a timely manner.

Administrative & Operational Support

• Prepare, organize, and file documentation related to projects and client files.
• Assist management with administrative tasks, including reporting and follow-ups.
• Scan, upload, and maintain digital records using Google Drive and company systems.
• Keep the office organized, ensuring supplies and filing systems are well-maintained.

System & Technology Use

• Update client data, call notes, job notes, and status changes in the CRM.
• Use Google Workspace (Gmail, Docs, Drive, Sheets, Calendar) to communicate and document tasks.
• Ensure accuracy and completeness of both digital and physical records.

Qualifications:

• Previous experience in a receptionist, administrative, or office support role preferred.
• Proficiency with computers, cloud-based applications, and CRM software.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize and manage multiple tasks effectively.
• Professional demeanor and reliability in a fast-paced office environment.

Work Environment:

• This position is based in a standard office environment.
• On-site attendance in Morgan, PA, is required.

Why Join Us?

• Competitive hourly rate: $18-$22 per hour.
• Monday-Friday schedule with consistent hours.
• Opportunity to work in a dynamic, supportive team environment.

Reporting Structure:

This role reports directly to the General Manager and offers support to the management team.